Dear BPM Practitioners
This year’s 5th Annual Business Process Management conference which ran on the 12-14 November 2013 was attended by over 60 delegates.
The successful management of your processes ensures that service delivery goals are met and assists your organisation in working smarter and not harder. Speakers reiterated the importance of each department having the best processes in place to ensure continuous improvement and optimal service delivery. Ensuring your department has the best BPM practises that you can apply to re-invent your organisation and work smarter, was the main theme of the conference.
Zameer Brey, Turnaround Specialist UCT
Janis Myburgh, Senior Manager (Business Architecture), TRANSNET FREIGHT RAIL INFORMATION COMMUNICATION & TECHNOLOGY MANAGEMENT
Steven Gounden, Director: Shared Central Components & ISAD, GAUTENG DEPARTMENT OF FINANCE
Nebu Phohlela, Manager: Office Of The Group Executive Officer, PetroSA
- It’s very important to model your business principles
- Management should be 100% on board with BPM implementation
- Each organisation should implement and structure organisational development and performance
- As a BPM practitioner, it’s important to know which resources or infrastructure are the most important to have
- All processes MUST be measurable
- Processes should transform inputs into defined outputs
- Organisations should be able to describe each process from concept to the actual project
The conference was rated as:
35% Excellent, 58% Good, 6% Average
One lucky winner won a free seat to next year’s conference
Brigadier D. Britz
Congratulations, we look forward to seeing you next year.
With more departments paying attention to the pertinent issues surrounding BPM, efforts are being made to ensure the smooth running of each department which will in turn safeguard great service delivery
We would like to hear from you with regards to what you would like to see included for the 2014 edition of the conference.